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FAQS & RETURNS INFO
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Accessories
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Select a return type:
We accept returns within 30 days of receiving your order.
If your return is initiated within 14 days of receiving your order and you would prefer a refund instead of store credit, please contact our Customer Care team via Live Chat or our Contact Form with your order number and return tracking details.
Store credit is issued automatically when your return is first scanned by the carrier, so you can re-order faster. If a refund has been requested and your return is received and verified, we'll cancel the store credit and issue your refund to the original payment method.
Returns requested after 14 days are eligible for store credit only.
To return your order, please follow these steps:
1. Head to our Returns Portal.
2. Enter your order number and email, then click Start Return.
3. Pay the return shipping & processing fee of £3.99
4. Select the item(s) you're returning and your reason for return.
5. Your return label or return instructions will be provided.
6. Drop your parcel off at your closest post office or shipping provider and ensure it is trackable.
Items must be returned in original condition - unworn, unwashed, with tags attached, and free from makeup, fake tan or perfume.
We cannot accept returns of:
- Underwear or swimwear bottoms (including one-pieces and sets)
- Garments with built-in underwear
- Earrings or jewellery (unless faulty)
- Items marked as Final Sale
- Items returned outside of the 30-day period
UK customers may request a refund within 14 days of receiving their order. If no refund is requested, you'll automatically receive store credit once your return is in transit.
Store credit is valid for 12 months and can be used toward any future purchase.
At checkout, enter your code in the 'Gift card or discount code' box. Please ensure it's applied before completing your purchase, as we can't adjust it afterward.
- Store credit is issued when your parcel is first scanned in transit (UK & NZ).
- Refunds are processed within 2-3 business days once your return is received and inspected at our warehouse.
You'll receive an email once your return has been finalised.
Absolutely! Use your order number and the email you used at checkout in our Returns Portal.
Yes once you start the return process you will be offered the chance to exchange your item for the same product in a different size. If you would like to exchange your item for a different item you will need to wait for your store credit to be issued the re-purchase the new item.
You can use the packaging that the parcel was delivered in.
Alternatively, if your packaging is not in a condition where this is
applicable - you can purchase a postal bag/satchel from your local post
office at your own expense or alternatively you can recycle any other
bag or box you have.
Store credit issued in the UK is valid for 12 months from the date it's issued.
Yes! If you're returning an item purchased with a Buy Now Pay Later service like Afterpay, Laybuy, Klarna, or Zip, we'll issue store credit or a refund in line with our policy.
Note: You'll still need to continue payments with your provider until your return is finalised.
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